In the Auburn and surrounding areas, Advanced Energy Concepts is well known for providing exceptional furnace repair, installation, and service. The people we send out to serve you are also top notch, something you'll see in their reviews below. Everyone you deal with at our company has the goal of making sure your experience with us will be so good you'll call us every time you need help. You can feel confident working with Advanced Energy Concepts because we stand behind our work and comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for Furnace, AC, & Plumbing Repair in Worcester, MA in Auburn MA. Call us today at (508) 791-1115!
I had a service appointment today. The technician arrived on time and ready to work. She provided great service and was very professional. The price was very reasonable.
Was pleased with the tech that came
First, about my technician LAST year: Last Fall, 2017, during my routine maintenance cleaning, I pointed out to your technician that the spigot from which I drain/flush my steam furnace on a weekly basis was dripping. The technician replied that he couldn't do anything about it and advised me to keep a bucket under it at all times. Apparently he had second thoughts once I exited the room, and decided to install a cap to the spigot, presumably to prevent dripping. Unfortunately, he did not inform me of this (maybe he assumed I would figure it out, but it's in a dark and not easily accessible area, and not being mechanically inclined I had no idea that spigot caps existed), so I spent the entire heating season frustrated that no water would exit the spigot whenever I attempted to flush it. The water that showed in the gauge turned a dark murky brown from sediment and rust (because it wasn't being flushed regularly), but the worst part was that, because I had added extra water before attempting to flush it the first time after my cleaning (as I have done for the 12 years I have lived in my 100 year old house, to further loosen rusty sediment), and was then unable to open the spigot to drain it, the extra water stayed in the boiler all winter, and ended up backing into my pipes. Anyone who has lived with a finicky old steam heating system knows what happens next.. Your radiators emit an extremely loud, clanking, hammering sound , EVERY time your heat kicks on, morning, noon, or night (with night being the worst due to interrupted sleep!). This went on ALL winter. This same technician also neglected to tell me that he had broken a glass water level tube while performing the cleaning. I discovered the broken glass when I stepped barefoot into the area containing my furnace and sliced my foot open. Because of these 2 issues (which I never had before my original gas provider outsourced the cleanings to your company), I seriously considered dropping your highly priced Protection Plan. Finally I decided to extend my service with your company by one more year before making my decision. I'm glad I decided to give it another shot, as Chris was super professional and took the initiative to replace the leaky spigot without being asked. He also took the time to answer my questions thoughtfully and thoroughly, and gave me some helpful maintenance tips for my 30+ year old furnace. He reminded me of the technicians the gas company used to employ, being extremely knowable and professional. I will continue to purchase your company's protection plan in the foreseeable future, as long as I can request Chris!
He explained everything that he was doing.
Technician was courteous and knowledgeable. He explained everything to us before he left
Chris was very helpful and answered all my questions.
Would recommend or use again
On time friendly explains service and options kept work place clean
Chris did an excellent job explaining all the issues.
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